Appeals and Complaints

Reviewed November 2020

If you should have any complaints regarding any element of our services we would like you to let us know. Please follow the complaints procedure below.

1. In the first instance:

Speak to the consultant or trainer.

2. If you don’t want to do this:

Speak to a member of staff at CTC South West Limited, either in person or by contacting us at:

Phone: 01209 823920

3. If you wish to take the matter further:

We hope that by this stage your complaint will be resolved, but if you would like to discuss the matter further, or are uncomfortable about following the procedure above you can contact Ian Harris on 01209 823 920 or email

3. If the matter is still not resolved: You can contact the relevant awarding body for the course you are attending

For Site Safety Plus Courses (SMSTS / SSSTS / H&S Awareness) : CITB