Reviewed January 2019
This page contains information on:
- The Data Protection Act
The General Data Protection Regulation
This Policy sets out the obligations of CTC South West Ltd. (“the Company”) regarding data protection and the rights of its clients and staff (“data subjects”) in respect of their personal data under the General Data Protection Regulation (“the Regulation”).
The Regulation defines “personal data” as any information relating to an identified or identifiable natural person (a data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
This Policy sets out the procedures that are to be followed when dealing with personal data. The procedures and principles set out herein must be followed always by the Company, its employees, agents, contractors, or other parties working on behalf of the Company.
The Company is committed not only to the letter of the law, but also to the spirit of the law and places high importance on the correct, lawful, and fair handling of all personal data, respecting the legal rights, privacy, and trust of all individuals with whom it deals.
Data Protection Principles
This Policy aims to ensure compliance with the Regulation. The Regulation sets out the following principles with which any party handling personal data must comply. All personal data must be:
Lawful, Fair, and Transparent Data Processing
- processed lawfully, fairly, and in a transparent manner in relation to the data subject;
- collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be incompatible with the initial purposes;
- adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed;
- accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which they are processed, is erased or rectified without delay;
- kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the Regulation in order to safeguard the rights and freedoms of the data subject;
- processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
The Regulation seeks to ensure that personal data is processed lawfully, fairly, and transparently, without adversely affecting the rights of the data subject. The Regulation states that processing of personal data shall be lawful if at least one of the following applies:
Processed for Specified, Explicit and Legitimate Purposes
- the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
- processing is necessary for the performance of a contract to which the data subject is a party or to take steps at the request of the data subject prior to entering into a contract;
- processing is necessary for compliance with a legal obligation to which the controller is subject;
- processing is necessary to protect the vital interests of the data subject or of another natural person;
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
- processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, where the data subject is a child.
Adequate, Relevant and Limited Data Processing
- The Company collects and processes personal data including name, address, date-of-birth, National Insurance Number, contact details, CSCS registration number. This may include personal data received directly from data subjects, and data received from third parties (for example, employers who provide information on their staff in order for us to deliver our services)
- The Company only processes personal data for specific purposes:
- registration and certification of training courses, qualifications and competence-card schemes(such as CSCS)
- company competence assessments (personal details provided in training matrices)
- maintenance of our customer relations database in order to provide an effective service to our clients
- investigation and reporting of incidents to the HSE under RIDDOR
- other purposes expressly permitted by the Regulation.
- The purposes for which we process personal data will be informed to data subjects at the time that their personal data is collected, where it is collected directly from them, or as soon as possible (not more than one calendar month) after collection where it is obtained from a third party.
The Company will only collect and process personal data for and to the extent necessary for the specific purpose(s) informed to data subjects as above.
Accuracy of Data and Keeping Data Up to Date
The Company shall ensure that all personal data collected and processed is kept accurate and up-to-date. The accuracy of data shall be checked when it is collected and on a yearly basis there-after. Where any inaccurate or out-of-date data is found, all reasonable steps will be taken without delay to amend or erase that data, as appropriate. The Company emphasise the importance of maintaining accurate data and therefore encourage data subjects to update us directly if there is any change in their information, in order that we can ensure this remains as accurate as possible.
The Company shall not keep personal data for any longer than is necessary considering the purposes for which that data was originally collected and processed, and the requirements of any third party for which the data was collected (i.e. CITB and Edexcel qualification registrations). When the data is no longer required, all reasonable steps will be taken to erase it without delay.
The Company shall ensure that all personal data collected and processed is kept secure and protected against unauthorised or unlawful processing and against accidental loss, destruction or damage. Further details of the data protection and organisational measures which shall be taken are provided in this Policy.
Privacy Impact Assessments
- The Company’s point of contact concerning data privacy is Ian Harris firstname.lastname@example.org
- The Company shall keep written internal records of all personal data collection, holding, and processing, which shall incorporate the following information:
- The name and details of the Company, and any applicable third-party data controllers;
- The purposes for which the Company processes personal data;
- Details of the categories of personal data collected, held, and processed by the Company; and the categories of data subject to which that personal data relates;
- Details (and categories) of any third parties that will receive personal data from the Company;
- Details of any transfers of personal data to non-EEA countries including all mechanisms and security safeguards;
- Details of how long personal data will be retained by the Company; and
- Detailed descriptions of all technical and organisational measures taken by the Company to ensure the security of personal data.
The Company shall carry out Privacy Impact Assessments when and as required under the Regulation. Privacy Impact Assessments shall address the following areas of importance:
The Rights of Data Subjects
- An assessment of the risks posed to individual data subjects; and
- Details of the measures in place to minimise and handle risks including safeguards, data security, and other measures and mechanisms to ensure the protection of personal data, sufficient to demonstrate compliance with the Regulation.
The Regulation sets out the following rights applicable to data subjects:
Keeping Data Subjects Informed
- The right to be informed;
- The right of access;
- The right to rectification;
- The right to erasure (also known as the ‘right to be forgotten’);
- The right to restrict processing;
- The right to data portability;
- The right to object;
- Rights with respect to automated decision-making and profiling.
Data Subject Access
- The Company shall ensure that the following information is provided to every data subject when personal data is collected:
- Details of the Company including, but not limited to, the identity of Ian Harris, its main point of contact. email@example.com
- The purpose(s) for which the personal data is being collected and will be processed and the legal basis justifying that collection and processing;
- Where applicable, the legitimate interests upon which the Company is justifying its collection and processing of the personal data;
- Where the personal data is not obtained directly from the data subject, the categories of personal data collected and processed;
- Where the personal data is to be transferred to one or more third parties, details of those parties;
- Where the personal data is to be transferred to a third party that is located outside of the European Economic Area (the “EEA”), details of that transfer, including but not limited to the safeguards in place (see Part 24 of this Policy for further details concerning such third country data transfers);
- Details of the length of time the personal data will be held by the Company (or, where there is no predetermined period, details of how that length of time will be determined);
- Details of the data subject’s rights under the Regulation;
- Details of the data subject’s right to withdraw their consent to the Company’s processing of their personal data at any time;
- Details of the data subject’s right to complain to the Information Commissioner’s Office (the ‘supervisory authority’ under the Regulation);
- Where applicable, details of any legal or contractual requirement or obligation necessitating the collection and processing of the personal data and details of any consequences of failing to provide it;
- The information set out above shall be provided to the data subject at the following applicable time:
- Where the personal data is obtained from the data subject directly, at the time of collection;
- Where the personal data is not obtained from the data subject directly (i.e. from another party):
- If the personal data is used to communicate with the data subject, at the time of the first communication; or
- If the personal data is to be disclosed to another party, before the personal data is disclosed; or
- In any event, not more than one month after the time at which the Company obtains the personal data.
Rectification of Personal Data
- A data subject may make a subject access request (“SAR”) at any time to find out more about the personal data which the Company holds about them. The Company is normally required to respond to SARs within one month of receipt (this can be extended by up to two months in the case of complex and/or numerous requests, and in such cases the data subject shall be informed of the need for the extension).
- All subject access requests received must be forwarded to Ian Harris, the Company’s data protection officer. firstname.lastname@example.org
- The Company does not charge a fee for the handling of normal SARs. The Company reserves the right to charge reasonable fees for additional copies of information that has already been supplied to a data subject, and for requests that are manifestly unfounded or excessive, particularly where such requests are repetitive.
Erasure of Personal Data
- If a data subject informs the Company that personal data held by the Company is inaccurate or incomplete, requesting that it be rectified, the personal data in question shall be rectified, and the data subject informed of that rectification, within one month of receipt the data subject’s notice (this can be extended by up to two months in the case of complex requests, and in such cases the data subject shall be informed of the need for the extension).
- If any affected personal data has been disclosed to third parties, those parties shall be informed of any rectification of that personal data.
Restriction of Personal Data Processing
- Data subjects may request that the Company erases the personal data it holds about them in the following circumstances:
- It is no longer necessary for the Company to hold that personal data with respect to the purpose for which it was originally collected or processed;
- The data subject wishes to withdraw their consent to the Company holding and processing their personal data;
- The data subject objects to the Company holding and processing their personal data (and there is no overriding legitimate interest to allow the Company to continue doing so);
- The personal data has been processed unlawfully;
- The personal data needs to be erased for the Company to comply with a legal obligation
- Unless the Company has reasonable grounds to refuse to erase personal data, all requests for erasure shall be complied with, and the data subject informed of the erasure, within one month of receipt of the data subject’s request (this can be extended by up to two months in the case of complex requests, and in such cases the data subject shall be informed of the need for the extension).
- If any personal data that is to be erased in response to a data subject request has been disclosed to third parties, those parties shall be informed of the erasure (unless it is impossible or would require disproportionate effort to do so).
- Data subjects may request that the Company ceases processing the personal data it holds about them. If a data subject makes such a request, the Company shall retain only the amount of personal data pertaining to that data subject that is necessary to ensure that no further processing of their personal data takes place.
- If any affected personal data has been disclosed to third parties, those parties shall be informed of the applicable restrictions on processing it (unless it is impossible or would require disproportionate effort to do so).
Objections to Personal Data Processing
- Where data subjects have given their consent to the Company to process their personal data in such a manner or the processing is otherwise required for the performance of a contract between the Company and the data subject, data subjects have the legal right under the Regulation to receive a copy of their personal data and to use it for other purposes (namely transmitting it to other data controllers, e.g. other organisations).
- To facilitate the right of data portability, the Company shall make available all applicable personal data to data subjects in the following formats:
- CSV, XLS, Word or PDF
- Where technically feasible, if requested by a data subject, personal data shall be sent directly to another data controller.
- All requests for copies of personal data shall be complied with within one month of the data subject’s request (this can be extended by up to two months in the case of complex requests in the case of complex or numerous requests, and in such cases the data subject shall be informed of the need for the extension).
- Data subjects have the right to object to the Company processing their personal data based on legitimate interests.
- Where a data subject objects to the Company processing their personal data based on its legitimate interests, the Company shall cease such processing forthwith, unless it can be demonstrated that the Company’s legitimate grounds for such processing override the data subject’s interests, rights and freedoms; or the processing is necessary for the conduct of legal claims.
- Where a data subject objects to the Company processing their personal data for direct marketing purposes, the Company shall cease such processing forthwith.
The following personal data may be collected, held, and processed by the Company:
Data Protection Measures
- Registration / certification of training courses or qualifications by CITB, Pearson Edexcel, or registration on card schemes such as CSCS :
- Date of birth
- National Insurance Number
- Phone number
- Email address
- CSCS / CITB registration number
- This information is provided by the data subject, or their employer, stored securely on our internal system, and copies provided via email to the relevant awarding body. The information is retained for as long as is required by the awarding body.
- Client details for individuals and companies using our services :
- Email address
- Mailing address
- Contact phone numbers
- This information is provided by the data subject, stored securely on our internal system, for staff use only. The information is retained for as long as is required to complete the contracted works, and then retained for future work if permission is granted by the data subject.
- Personal details on training records :
- Individuals name.
- This information is provided by the employer of the data subject, stored securely on our internal system, and forwarded to external organisations for assessment (such as SMAS, CHAS).
- Personal details relating to incident investigations :
- Date of birth
- Phone number
- Email address
- CSCS / CITB registration number
- This information is provided by the data subject, or their employer, stored securely on our internal system, and copies provided via email /online to the HSE. The information is retained for as long as is required under the relevant regulations.
- Other Materials: In the process of acting as the competent H&S advisers to a client, The Company may be required to ask for personal information which enables us effectively carry out our role to ensure that the client meets their legal requirements. This may include qualifications relating to individual employees, training matrixes and other evidence which may as a result include other Personally Identifiable Information.
The Company shall ensure that all its employees, agents, contractors, or other parties working on its behalf, comply with the following when working with personal data:
- Where any personal data is to be erased or otherwise disposed of for any reason (including where copies have been made and are no longer needed), it should be securely deleted and disposed of. Hardcopies should be shredded, and electronic copies should be deleted securely.
- Personal data may be transmitted over secure networks only; transmission over unsecured networks is not permitted in any circumstances;
- Personal data may not be transmitted over a wireless network if there is a wired alternative that is reasonably practicable;
- Personal data contained in the body of an email, whether sent or received, should be copied from the body of that email and stored securely. The email itself should be deleted. All temporary files associated therewith should also be deleted;
- No personal data may be shared informally by an employee, agent, sub-contractor.
- All hardcopies of personal data, along with any electronic copies stored on physical, removable media should be stored securely in a locked box, drawer, cabinet or similar;
- Personal data must be handled with care at all times and should not be left unattended or on view to unauthorised employees, agents, sub-contractors or other parties at any time;
- If personal data is being viewed on a computer screen and the computer in question is to be left unattended for any period, the user must lock the computer and screen before leaving it;
- No personal data should be transferred to any device personally belonging to an employee and personal data may only be transferred to devices belonging to agents, contractors, or other parties working on behalf of the Company where the party in question has agreed to comply fully with the letter and spirit of this Policy and of the Regulation (which may include demonstrating to the Company that all suitable technical and organisational measures have been taken);
- Under no circumstances should any passwords be written down or shared between any employees, agents, contractors, or other parties working on behalf of the Company, irrespective of seniority or department. If a password is forgotten, it must be reset using the applicable method. IT staff do not have access to passwords;
- Personal data will only be stored on approved cloud services (Dropbox, Gsuite), and making full use of the security features available.
- Where personal data held by the Company is used for marketing purposes, it shall be the responsibility of Ian Harris, to ensure that no data subjects have added their details to any marketing preference databases including, but not limited to, the Telephone Preference Service, the Mail Preference Service, the Email Preference Service, and the Fax Preference Service. Such details should be checked at least annually.
Data Breach Notification
- The Company shall ensure that the following measures are taken with respect to the collection, holding, and processing of personal data:
- All employees, agents, contractors, or other parties working on behalf of the Company shall be made fully aware of both their individual responsibilities and the Company’s responsibilities under the Regulation and under this Policy, and shall be provided with a copy of this Policy;
- Only employees, agents, sub-contractors, or other parties working on behalf of the Company that need access to, and use of, personal data to carry out their assigned duties correctly shall have access to personal data held by the Company;
- All employees, agents, contractors, or other parties working on behalf of the Company handling personal data will be appropriately trained to do so;
- All employees, agents, contractors, or other parties working on behalf of the Company handling personal data will be appropriately supervised;
- Methods of collecting, holding and processing personal data shall be regularly evaluated and reviewed;
Implementation of Policy
- All personal data breaches must be reported immediately to the Company’s data protection officer.
- If a personal data breach occurs and that breach is likely to result in a risk to the rights and freedoms of data subjects (e.g. financial loss, breach of confidentiality, discrimination, reputational damage, or other significant social or economic damage), the data protection officer must ensure that the Information Commissioner’s Office is informed of the breach without delay, and in any event, within 72 hours after having become aware of it.
- Data breach notifications shall include the following information:
- The categories and approximate number of data subjects concerned;
- The categories and approximate number of personal data records concerned;
- The name and contact details of the Company’s data protection officer (or other contact point where more information can be obtained);
- The likely consequences of the breach;
- Details of the measures taken, or proposed to be taken, by the Company to address the breach including, where appropriate, measures to mitigate its possible adverse effects.
This Policy shall be deemed effective as of 25-05-2018. No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date.
Data Protection Act 1998
We are registered under the Data Protection Act 1998 and abide by the eight Data Protection principles set out in the Act.
Please direct enquiries to the Data Protection Officer at CTC South West Limited, 9 Penmeneth, Trewennack, Helston, Cornwall, TR13 0PU (telephone 01209 823 920 or email
To make full use of the online shopping and personalised features on CTCSWL websites (ctcswl.co.uk), your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from CTCSWL you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
More information about cookies and how to control how they are set can be found at www.allaboutcookies.org
Our website uses three types of cookies:
We use strictly necessary cookies to maintain information about your session on our server. These allow us to maintain your shopping basket and improve navigation on our site.
We use functionality cookies to allow the site to recognise you when you return to our pages or if you login whilst you are on the site, to remember you until you close your web browser. These cookies let us know your preferences and allow you to skip tasks you have already carried out such as completing form information. The functionality cookies we place on your computer only contain a reference so that we can access your personal information. No personal information is contained within the cookies.
We use performance cookies to provide tracking of your activity on the website – see website tracking below. These cookies are not linked to any personal information about you and are used to provide generic statistical information about patterns of activity on our website.
Targeting or advertising
CTCSWL does not use target or advertising cookies on our websites.
We sometimes embed photos and video content from websites such as YouTube. As a result, when you visit a page containing such content, you may be presented with cookies from these websites. CTCSWL does not control the dissemination of these cookies and you should check the relevant third party’s website for more information.
CTCSWL also uses embedded ‘share’ buttons on some of our web pages; these enable users to easily share content with their friends through a number of popular social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. Again, CTCSWL does not control the dissemination of these cookies.
Privacy of personal data
At present we do not request sensitive personal data via our website.