What are Management Review Meetings?

The Management Review Meetings are held at planned intervals to address all parts of the H&S / Environmental / Quality management system:

• To determine whether it is operating effectively to the benefit of the organisation and its customers
• To identify opportunities for improvement
• To determine whether the organisation is continuing to meet the customer’s requirements

• To prevent non-conformances
• The meeting is attended by the Owner and other personnel, as required

The meeting addresses the following topics:

Actions from the previous meeting: The aim is to ensure that any actions from the previous meeting have been corrected.

Review of policies and objectives: The policies are reviewed to check that they are still suitable for The Organisation. Any objectives are reviewed to check whether they are still appropriate and are being achieved. New objectives are set where necessary.

Improvement: The meeting addresses methods of improvement to the Management System.  Where areas for improvement are identified, appropriate objectives and methods of monitoring are agreed.  Any of the topics addressed during the meeting may be considered for improvement initiatives.

Non-conformance: Non-conformances, (which include internal deviations from procedures, H&S / environmental incidents, near misses, supplier problems and customer complaints), are reviewed to check that the underlying cause has been addressed. Their effect on customer satisfaction is addressed.

Corrective and preventive action: Corrective and preventive actions are reviewed, to check if they have been successful in achieving cost effective improvements.

Internal and external audits: Audit results are reviewed to check that any non-conformances were corrected within acceptable time scales. The frequency of auditing may be reviewed based on the audit results.

Planning and future resource requirements. (Long term planning): Any changes to the business that could affect the customer or the management system are addressed. This includes changes related to personnel, equipment or other resources.

Training: Training needs are reviewed for all personnel to ensure that they can fulfil and improve on the requirements.

Supplier performance: Any needs for changes to the suppliers used by The Organisation are addressed.

Customer satisfaction: The meeting addresses whether the organisation is meeting or if possible exceeding the customer’s requirements and expectations.  Where complete customer satisfaction is not being achieved the organisation plans and allocates suitable resources for cost effective resolution of the problem and establishes new quality objectives where necessary.

Compliance Obligations: The meeting addresses whether the organisation is meeting or if possible exceeding the statutory, industry and customer compliance requirements. Where obligations are not being met, the organisation plans and allocates suitable resources for cost effective resolution of the problem.

Any other business: This may include any initiatives for improvement, reduction in rework or waste etc.

The review covers as a minimum the period since the last Management Review Meeting.

Any person given responsibility for review meeting actions is identified and target completion dates are established.  All such details are recorded.

The person(s) allocated actions are provided with resources and support, by the Directors/Owners, to complete the allocated tasks.

Inputs to the Management Review Meeting include:

• Training Records, Training Review Records
• Internal Audit Programme and Internal Audit Reports
• Non-conformance and Customer Complaint Reports
• Customer satisfaction reviews, peer training reviews and improvement programmes.
• Inspection reports relating to quality, health and safety, and the environment.

The minutes of the meeting are recorded and copies are provided to all personnel who attended the meeting together with those who have actions placed upon them.