Method Statement : Cleaning of Windows

Explanation

The task of cleaning windows involves the removal of dirt, grime, and other residues from glass surfaces to ensure clarity and maintain aesthetic standards. This process typically employs a van-mounted water feed system, utilising long-reach poles equipped with brushes to access high or difficult-to-reach windows safely from the ground. The primary aim is to achieve a streak-free, clean finish while ensuring the safety of personnel and minimising disruption to the surrounding environment.

Responsibilities

• Window Cleaner : Ensure all equipment is in good working order and used correctly to prevent accidents.
• Site Supervisor : Conduct risk assessments and ensure compliance with health and safety regulations.
• Health and Safety Officer : Provide training and guidance on safe operating procedures and emergency protocols.
• Maintenance Technician : Regularly inspect and maintain the van-mounted water feed system and associated equipment.
• First Aider : Be available on-site to provide immediate assistance in case of injury or accident.

Equipment

• Van-mounted water feed system
• Long reach poles
• Water-fed brush
• Safety harness and lanyard (if required for height)
• Ladder (if necessary)
• Non-slip footwear
• Protective gloves
• Safety goggles
• High-visibility clothing
• Hard hat (if required for overhead hazards)

Operation

• Conduct a risk assessment to identify potential hazards specific to the site.
• Ensure all personnel are trained and competent in using the van-mounted water feed system and long-reach poles.
• Inspect all equipment, including the van-mounted system, poles, and brushes, for any damage or defects.
• Verify that all cleaning products are suitable for use and have the necessary safety data sheets available.
• Check weather conditions to ensure it is safe to work, avoiding high winds or rain.
• Ensure appropriate personal protective equipment (PPE) is available and worn, such as gloves, safety glasses, and non-slip footwear.
• Establish a safe working area by setting up barriers or signs to prevent unauthorised access.
• Ensure that the van is parked securely, with the handbrake engaged and hazard lights activated if necessary.
• Assemble the long reach poles and attach the brush head securely, ensuring all connections are tight and in good working order.
• Connect the water feed system to the poles, checking for any leaks or damage in the hoses or fittings.
• Adjust the length of the poles to suit the height of the windows being cleaned, ensuring a comfortable and stable working position.
• Begin cleaning from the top of the window, using smooth, controlled movements to apply water and gently scrub the surface with the brush.
• Work systematically across each window pane, ensuring even coverage and thorough cleaning, while maintaining a firm grip on the pole.
• Regularly check for any signs of wear or damage to equipment during use, and cease operations immediately if any issues are identified.
• Rinse the window thoroughly with clean water from the system to remove any remaining dirt or cleaning solution.
• Once cleaning is complete, carefully retract and disassemble the poles, ensuring all equipment is stored safely and securely in the van.
• Conduct a final inspection of the work area to ensure no equipment or debris has been left behind, and that all safety measures have been adhered to throughout the task.

Risk Assessment : Cleaning of Windows

Who might be harmed: Window cleaning operatives | Passers-by or pedestrians

Type of harm: Back / Spinal Injury | Broken Bones | Death | Head Injury | Multiple / Various Injury

Initial Risk: Major (3) x Probable (4) = Medium (12) Controls

• Use a van-mounted water feed system with long-reach poles to eliminate the need for ladders.
• Ensure all operatives are trained in the safe use of long-reach poles and equipment.
• Conduct a risk assessment prior to commencing work to identify potential hazards and implement necessary controls.
• Inspect all equipment, including poles and brushes, for defects before use.
• Establish a secure working area with barriers or cones to prevent unauthorised access.
• Monitor weather conditions and cease operations in adverse weather such as high winds or heavy rain.
• Utilise personal protective equipment, such as non-slip footwear and safety harnesses if required.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Slippery Surfaces : Low (1)

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Who might be harmed: Window cleaning operatives | Passers-by

Type of harm: Back / Spinal Injury | Broken Bones | Cuts and Abrasions | Death | Head Injury | Multiple / Various Injury | Muscular Injury

Initial Risk: Major (3) x Frequent (5) = Medium (15) Controls

• Ensure that all personnel wear slip-resistant footwear to reduce the risk of slipping on wet surfaces.
• Use warning signs to alert others to the presence of wet or slippery areas during cleaning operations.
• Schedule window cleaning during times of low foot traffic to minimise the risk of slips and falls.
• Regularly inspect and maintain equipment to prevent leaks or spills that could create slippery conditions.
• Utilise absorbent mats or barriers to contain water runoff and prevent it from spreading to walkways.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Chemical Exposure : Low (1)

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Who might be harmed: Window cleaning operatives | Nearby workers or colleagues

Type of harm: Burns | Dermatitis | Eye Damage | Respiratory damage / Asthma / COPD

Initial Risk: Severe (4) x Probable (4) = Medium (16) Controls

• Use cleaning agents that are non-toxic and environmentally friendly to minimise health risks.
• Ensure all cleaning products are clearly labelled and stored securely when not in use.
• Provide personal protective equipment such as gloves and goggles to prevent skin and eye contact.
• Train workers on the correct handling and usage of cleaning chemicals, including emergency procedures.
• Implement proper ventilation in enclosed areas to disperse any harmful fumes.
• Regularly review and update safety data sheets for all cleaning products used.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Manual Handling : Low (1)

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Who might be harmed: Window cleaning operatives | Maintenance staff

Type of harm: Back / Spinal Injury | Broken Bones | Crush / Entrapment | Cuts and Abrasions | Muscular Injury

Initial Risk: Major (3) x Occasional (3) = Medium (9) Controls

• Use lightweight, extendable poles to minimise the need for lifting heavy equipment.
• Train workers in proper lifting techniques to reduce the risk of musculoskeletal injuries.
• Plan the work to minimise the need for manual handling by using mechanical aids where possible.
• Ensure that all equipment is regularly maintained to prevent unexpected handling issues.
• Organise work areas to allow easy access and movement, reducing the need for awkward lifting.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Electrical Hazards : Low (1)

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Who might be harmed: Window cleaning operatives | Maintenance personnel

Type of harm: Burns | Death | Electrocution

Initial Risk: Severe (4) x Frequent (5) = High (20) Controls

• Ensure all electrical equipment is rated for outdoor use and is in good working condition before use.
• Use battery-operated equipment where possible to eliminate the need for electrical cords.
• Keep electrical cords and connections away from water sources to prevent contact with water.
• Inspect all electrical equipment and cords for damage prior to each use, and remove any defective items from service.
• Ensure that all personnel are trained in the safe use of electrical equipment and understand the risks associated with electricity.
• Utilise ground fault circuit interrupters (GFCIs) on all electrical circuits to provide protection against electric shock.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Sharp Edges : Low (1)

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Who might be harmed: Window cleaning operatives | Maintenance personnel

Type of harm: Cuts and Abrasions

Initial Risk: Severe (4) x Probable (4) = Medium (16) Controls

• Inspect windows and frames for damage or sharp edges before commencing work, and report any hazards to a supervisor.
• Wear appropriate personal protective equipment, such as cut-resistant gloves, to protect hands from sharp edges.
• Use tools with extendable handles to minimise direct contact with window edges.
• Ensure broken glass is safely removed and disposed of in a designated container to prevent injury.
• Provide training on safe handling techniques and awareness of potential sharp edges during window cleaning tasks.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Biological Hazards : Low (1)

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Who might be harmed: Window cleaning operatives | Maintenance staff

Type of harm: Illness | Respiratory damage / Asthma / COPD | Dermatitis

Initial Risk: Severe (4) x Occasional (3) = Medium (12) Controls

• Ensure all personnel wear appropriate personal protective equipment, such as gloves and masks, to prevent direct contact with biological contaminants.
• Conduct a thorough risk assessment to identify potential biological hazards, such as bird droppings or mould, before commencing work.
• Implement a regular cleaning and maintenance schedule for equipment to prevent the accumulation of biological materials.
• Provide training for workers on recognising and safely handling biological hazards encountered during window cleaning.
• Use appropriate cleaning agents that are effective in neutralising biological contaminants.
• Establish a protocol for safe disposal of waste materials that may contain biological hazards.
• Ensure workers have access to handwashing facilities and encourage regular hand hygiene practises.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Equipment Failure : Low (1)

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Who might be harmed: Window cleaning operatives | Passers-by or pedestrians

Type of harm: Broken Bones | Cuts and Abrasions | Death | Electrocution | Head Injury

Initial Risk: Major (3) x Occasional (3) = Medium (9) Controls

• Conduct regular inspections and maintenance of all equipment, including poles and brushes, to ensure they are in good working condition.
• Train all personnel in the correct use and handling of equipment to prevent misuse or damage.
• Implement a pre-use check procedure for operators to identify any defects or issues before commencing work.
• Ensure that all equipment is stored properly when not in use to prevent damage.
• Use equipment that is appropriate for the specific task and environmental conditions to minimise the risk of failure.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Traffic Hazards : Low (1)

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Who might be harmed: Window cleaning operatives | Pedestrians | Cyclists | Motorists

Type of harm: Broken Bones | Crush / Entrapment | Death | Head Injury | Multiple / Various Injury

Initial Risk: Severe (4) x Frequent (5) = High (20) Controls

• Use high-visibility clothing to ensure workers are easily seen by passing traffic.
• Erect warning signs and barriers to alert drivers of the work area and redirect traffic if necessary.
• Schedule window cleaning during off-peak hours to minimise exposure to traffic.
• Utilise a spotter to monitor traffic conditions and communicate with the cleaning team.
• Position the work vehicle strategically to provide a physical barrier between workers and traffic.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Weather Conditions : Low (1)

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Who might be harmed: Window cleaning operatives | Passers-by or pedestrians | Vehicle drivers and passengers

Type of harm: Cold / Pneumonia | Heat Stroke / Exhaustion | Illness

Initial Risk: Catastrophic (5) x Probable (4) = High (20) Controls

• Conduct a weather assessment prior to commencing work to determine if conditions are safe for window cleaning activities.
• Postpone window cleaning tasks during adverse weather conditions such as high winds, heavy rain, or thunderstorms.
• Ensure workers are equipped with appropriate weather-resistant clothing and personal protective equipment.
• Utilise non-slip footwear to reduce the risk of slipping on wet surfaces.
• Implement a communication plan to keep workers informed of changing weather conditions.
• Schedule window cleaning tasks during times of day when weather conditions are most stable.
• Provide training for workers on recognising and responding to hazardous weather conditions.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

COSHH Assessment : Cleaning of Windows

Detergents

Detergents are intended for use in breaking down and removing dirt, grime, and other residues from window surfaces to ensure a clean and clear finish.

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Inhalation : Low (1)

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Who might be harmed: Window cleaning operatives | Individuals with pre-existing respiratory conditions

Type of harm: Asphyxia | Respiratory damage / Asthma / COPD

Initial Risk: Major (3) x Occasional (3) = Medium (9) Controls

• Ensure adequate ventilation in the work area to disperse fumes.
• Use detergents with low volatility to minimise inhalation risks.
• Provide workers with appropriate respiratory protective equipment if necessary.
• Train workers on safe handling and usage of detergents to prevent inhalation.
• Store detergents in sealed containers when not in use to prevent vapour release.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Ingestion : Low (1)

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Who might be harmed: Window cleaning operatives

Type of harm: Asphyxia | Illness | Death

Initial Risk: Severe (4) x Occasional (3) = Medium (12) Controls

• Ensure all detergent containers are clearly labelled to prevent accidental ingestion.
• Provide training on the safe handling and use of detergents to all workers.
• Implement a strict no eating or drinking policy in areas where detergents are used.
• Store detergents securely away from food and drink preparation or consumption areas.
• Ensure workers wash hands thoroughly after handling detergents and before eating.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Eye Contact : Low (1)

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Who might be harmed: Window cleaning operatives

Type of harm: Eye Damage

Initial Risk: Severe (4) x Frequent (5) = High (20) Controls

• Ensure workers wear safety goggles or face shields when handling detergents.
• Provide training on the proper handling and application of detergents to prevent splashes.
• Use detergent dispensers or applicators that minimise the risk of splashing.
• Ensure eye wash stations are readily accessible in areas where detergents are used.
• Implement procedures for immediate rinsing of eyes if contact with detergents occurs.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Skin Contact : Low (1)

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Who might be harmed: Window cleaning operatives

Type of harm: Dermatitis

Initial Risk: Major (3) x Frequent (5) = Medium (15) Controls

• Wear appropriate protective gloves to prevent direct contact with detergents.
• Use long-handled tools or equipment to minimise direct skin exposure.
• Ensure proper training on safe handling and application of detergents.
• Provide access to handwashing facilities with soap and water for immediate cleansing.
• Implement a procedure for immediate removal and laundering of contaminated clothing.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

Glass cleaners

Glass cleaners are intended for the removal of dirt, grime, and streaks from glass surfaces to ensure clarity and cleanliness.

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Inhalation : Low (1)

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Who might be harmed: Window cleaning operatives | Individuals with respiratory conditions

Type of harm: Respiratory damage / Asthma / COPD

Initial Risk: Catastrophic (5) x Frequent (5) = High (25) Controls

• Ensure adequate ventilation by keeping windows open during cleaning.
• Use glass cleaners with low volatile organic compound (VOC) content.
• Provide workers with appropriate respiratory protective equipment if necessary.
• Limit the amount of time spent using glass cleaners in enclosed spaces.
• Train workers on the proper use and handling of glass cleaners.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Eye Contact : Low (1)

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Who might be harmed: Window cleaning operatives

Type of harm: Eye Damage

Initial Risk: Major (3) x Probable (4) = Medium (12) Controls

• Ensure workers wear safety goggles to prevent splashes into the eyes.
• Provide training on the correct use and handling of glass cleaners.
• Use glass cleaners with reduced irritant properties where possible.
• Implement proper storage and labelling of cleaning products to avoid misuse.
• Ensure access to eye wash stations in case of accidental exposure.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Skin Contact : Low (1)

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Who might be harmed: Window cleaning operatives

Type of harm: Dermatitis

Initial Risk: Major (3) x Occasional (3) = Medium (9) Controls

• Workers should wear appropriate protective gloves to prevent skin exposure.
• Use glass cleaners with reduced irritant properties where possible.
• Ensure workers wash hands thoroughly after handling cleaning agents.
• Provide training on safe handling and application of cleaning products.
• Implement a system for prompt reporting and treatment of skin irritation.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

Disinfectants

Disinfectants are intended for use in eliminating or reducing harmful microorganisms on window surfaces to ensure a hygienic and safe environment.

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Inhalation : Low (1)

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Who might be harmed: Window cleaning operatives | Nearby workers or colleagues

Type of harm: Asbestosis / Lung Cancer / Mesothelioma | Asphyxia | Respiratory damage / Asthma / COPD | Smoke Inhalation

Initial Risk: Severe (4) x Frequent (5) = High (20) Controls

• Ensure adequate ventilation in the work area to disperse fumes.
• Use appropriate respiratory protective equipment when ventilation is insufficient.
• Select disinfectants with lower volatility to minimise inhalation risks.
• Train workers on proper handling and application techniques to reduce exposure.
• Store disinfectants in tightly sealed containers to prevent vapour release.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Eye Contact : Low (1)

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Who might be harmed: Window cleaning operatives

Type of harm: Eye Damage

Initial Risk: Catastrophic (5) x Probable (4) = High (20) Controls

• Wear safety goggles or face shields to prevent disinfectant splashes.
• Ensure proper ventilation to reduce airborne particles that may contact eyes.
• Use closed or sealed containers to minimise the risk of spills or splashes.
• Train workers on the correct handling and application techniques for disinfectants.
• Provide access to eye wash stations for immediate rinsing in case of exposure.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Skin Contact : Low (1)

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Who might be harmed: Window cleaning operatives | Maintenance staff

Type of harm: Burns | Dermatitis

Initial Risk: Major (3) x Probable (4) = Medium (12) Controls

• Wear appropriate personal protective equipment, such as chemical-resistant gloves, to prevent skin exposure.
• Use long-handled tools or equipment to minimise direct contact with disinfectants.
• Ensure proper training on the safe handling and application of disinfectants.
• Implement a handwashing protocol after handling disinfectants to remove any residues.
• Provide access to safety data sheets for information on safe handling and first aid measures.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

Toolbox Talk : Cleaning of Windows

Introduction

The task of cleaning windows involves the removal of dirt, grime, and other residues from glass surfaces to ensure clarity and maintain aesthetic standards. This process typically employs a van-mounted water feed system, utilising long-reach poles equipped with brushes to access high or difficult-to-reach windows safely from the ground. The primary aim is to achieve a streak-free, clean finish while ensuring the safety of personnel and minimising disruption to the surrounding environment.

Hazards

The primary hazards associated with cleaning windows using a van-mounted water feed system with brush and long-reach poles include the risk of falls from height, particularly when working on uneven or unstable surfaces. There is also a potential for slips, trips, and falls due to wet or slippery ground conditions. The use of long-reach poles can lead to musculoskeletal injuries if not handled correctly, and there is a risk of contact with overhead power lines, posing an electrical hazard. Additionally, exposure to hazardous chemicals in cleaning solutions can cause skin irritation or respiratory issues. Manual handling of equipment and materials may result in strains or sprains, and there is a risk of injury from broken glass or sharp window edges. Furthermore, biological hazards such as bird droppings or mould may pose health risks.

Cleaning of Windows : Rules

• Do conduct a risk assessment prior to commencing work.
• Do ensure all equipment is inspected and in good working condition before use.
• Do wear appropriate personal protective equipment, such as gloves and safety goggles.
• Do secure the work area to prevent unauthorised access.
• Do use stabilisers or outriggers on vehicles to ensure stability.
• Do maintain three points of contact when using ladders or accessing elevated areas.
• Do follow manufacturer’s instructions for the use of the van-mounted water feed system.
• Do ensure that all operators are trained and competent in using long reach poles.
• Do check weather conditions and avoid working in adverse weather, such as high winds or rain.
• Do ensure that all cleaning chemicals are used according to safety data sheets and manufacturer’s guidelines.
• Do communicate with team members to ensure awareness of each other’s positions and actions.
• Do report any hazards or incidents immediately to a supervisor.

Cleaning of Windows : Warnings

• Do not use damaged or faulty equipment.
• Do not work at height without appropriate fall protection measures.
• Do not use ladders on unstable or uneven surfaces.
• Do not leave equipment unattended in walkways or access routes.
• Do not use cleaning chemicals without proper personal protective equipment (PPE).
• Do not operate equipment near electrical hazards or power lines.
• Do not overreach or lean excessively while using long reach poles.
• Do not work in adverse weather conditions, such as high winds or heavy rain.
• Do not ignore signs of fatigue or strain when handling equipment.
• Do not allow unauthorised personnel to operate the cleaning system.

Induction Record

Company name:		Project title:
Location:		Contract No:

Subject:	Risk Assessment and Method Statement : Cleaning of Windows	Tutor:
Date:		Signature:

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