The induction will be documented, and records maintained to ensure compliance. Refresher training sessions will be conducted periodically to reinforce safety practises and update personnel on any procedural changes.

Access and egress arrangements

All personnel involved in the cleaning and polishing tasks shall utilise designated access points to enter and exit the work areas. Access to the roof will be facilitated through a secured ladder system, which must be inspected prior to use to ensure stability and safety. Only trained personnel are permitted to ascend the ladder, and a spotter must be present at all times during ascent and descent.

For window cleaning using a water-fed pole system, operatives must ensure that the area below is cordoned off to prevent unauthorised access and potential hazards to passers-by. The equipment should be transported safely to the work area, avoiding any obstruction of pathways.

Gutter cleaning requires careful navigation of roof edges; therefore, appropriate fall protection measures, such as harnesses and guardrails, must be employed. Access to gutters should be planned to minimise movement along the roof edge.

In the kitchen and washroom areas, access should be restricted to authorised cleaning personnel only during operations. Signage indicating “Cleaning in Progress” must be prominently displayed to alert other site users.

Chewing gum removal and surface cleaning in public or high-traffic areas necessitate temporary barriers or cones to delineate the work zone, ensuring safe passage for others while maintaining a clear path for operatives.

Vacuuming flooring areas should be conducted in sections, with clear signage and barriers to prevent tripping hazards from cables and equipment. Operatives must ensure that all equipment is stored safely when not in use to maintain clear egress routes.

All access and egress routes must remain unobstructed at all times, and any changes to these arrangements must be communicated promptly to all relevant personnel.

Welfare

All personnel involved in the cleaning and polishing tasks shall have access to adequate welfare facilities throughout the duration of the project. Welfare facilities will be provided on-site, including clean and accessible washrooms, rest areas, and a designated area for meal breaks.

Washroom facilities must be maintained in a hygienic condition, with regular cleaning scheduled to ensure cleanliness and availability of necessary supplies such as soap, hand sanitiser, and paper towels.

Rest areas shall be equipped with seating and tables, allowing workers to take breaks comfortably. These areas must be kept clean and free from any cleaning materials or equipment to prevent contamination.

Drinking water will be readily available to all workers, with clearly marked stations ensuring easy access. Workers are encouraged to stay hydrated, especially when working in warm conditions or performing physically demanding tasks.

Personal protective equipment (PPE) storage will be provided in a clean and dry area, ensuring that all PPE remains in good condition and is easily accessible to workers before commencing their tasks.

Regular welfare inspections will be conducted to ensure compliance with health and safety standards, addressing any issues promptly to maintain a safe and comfortable working environment for all personnel involved in the cleaning and polishing activities.

Special permits

All personnel involved in the cleaning and polishing tasks must obtain the necessary permits prior to commencing work. Roof access permits are mandatory for any activities involving inspection and cleaning of the roof. These permits ensure that all safety measures, such as fall protection systems, are in place and verified.

For tasks involving window cleaning using a water-fed pole system, a working at height permit is required. This permit confirms that the operatives are trained in the use of the equipment and that the area below is secured to prevent unauthorised access.

Confined space permits are necessary for any cleaning activities within restricted areas, such as certain sections of guttering or enclosed kitchen spaces. These permits ensure that appropriate ventilation and emergency procedures are established.

Prior to any chewing gum removal or use of chemical agents for surface cleaning, a chemical use permit must be obtained. This permit verifies that all substances have been assessed for safety, and appropriate control measures, including PPE, are in place.

All permits must be reviewed and authorised by the site manager or designated health and safety officer. Permits should be displayed prominently at the worksite and must be renewed as required by the project’s timeline or if there are any changes to the scope of work.

Tools and equipment

All tools and equipment utilised for cleaning and polishing tasks must be inspected prior to use to ensure they are in good working condition. Defective equipment must be reported immediately and removed from service.

Water fed pole systems shall be checked for leaks and secure connections before operation. Operators must ensure that the poles are extended and retracted smoothly to prevent damage or injury. Only trained personnel are permitted to operate this equipment.

For vacuuming flooring areas, ensure that vacuum cleaners are regularly emptied and filters are cleaned to maintain efficiency and prevent overheating. Electrical cords must be inspected for damage and kept clear of walkways to prevent tripping hazards.

When using cleaning agents and polishes, ensure that all containers are clearly labelled and stored securely when not in use. Appropriate dispensing equipment should be used to avoid spills and wastage.

Ladders and access equipment used for roof, window, and gutter cleaning must be stable and positioned on firm ground. They should be inspected for damage before each use, and only those trained in working at height should utilise them.

All hand tools used for surface cleaning and chewing gum removal must be maintained in a clean condition, with any sharp edges or points protected when not in use to prevent accidental injury.

Operators must wear appropriate personal protective equipment (PPE), such as gloves and eye protection, when handling tools and equipment, particularly when dealing with cleaning chemicals.

Services and isolations

All electrical services within the work area must be identified and assessed prior to commencement of cleaning activities. Isolation of electrical services is required when cleaning near electrical outlets, switches, or appliances to prevent accidental contact with water or cleaning solutions.

For the cleaning of kitchen appliances, ensure that all appliances are switched off and unplugged before cleaning begins. Gas appliances must be checked to ensure they are turned off at the mains supply.

When using the water fed pole system for window cleaning, verify that there are no overhead power lines in proximity to the work area. If present, maintain a safe distance as per regulatory guidelines.

Water supply for cleaning activities should be accessed from designated points only. Ensure that all hoses and connections are secure to prevent leaks or water wastage.

In the event of any service disruption or emergency, immediately cease all cleaning operations and report to the site supervisor. Reinstatement of services should only be conducted by authorised personnel following completion of cleaning tasks.

Hazardous substances

All personnel involved in the cleaning and polishing tasks must be fully trained in the safe handling and use of hazardous substances, specifically those used in cleaning products. Material Safety Data Sheets (MSDS) for each substance must be reviewed prior to use, and copies should be readily accessible on site.

Personal Protective Equipment (PPE), including gloves and eye protection, must be worn at all times when handling cleaning agents. Ensure that all cleaning products are stored in their original containers with labels intact to prevent misuse or accidental mixing of incompatible substances.

When using chemical cleaners on the roof, windows, and guttering, ensure that runoff does not enter storm drains or watercourses. Use appropriate containment measures to manage any potential spills. For kitchen and washroom cleaning, ensure that ventilation is adequate to disperse any fumes generated by cleaning agents.

Chewing gum removal may involve the use of solvents; these should be applied sparingly and in well-ventilated areas. Avoid inhalation of vapours and ensure that any residues are disposed of in accordance with local regulations.

All waste materials, including used cleaning cloths and empty containers, must be disposed of in designated hazardous waste bins. Regular audits should be conducted to ensure compliance with these procedures, and any incidents involving hazardous substances must be reported immediately to the site supervisor.

Deliveries and materials handling

All deliveries of cleaning materials and equipment shall be scheduled to occur during designated times to minimise disruption. The site manager will coordinate with suppliers to ensure that deliveries are made directly to the designated storage area, which must be secure and well-ventilated.

Manual handling of cleaning supplies, such as detergents and polishing agents, must be conducted using appropriate lifting techniques to prevent injury. Where possible, trolleys or carts should be utilised to transport heavier items, such as vacuum cleaners and water-fed pole systems, to their respective work areas.

Handling of hazardous substances requires strict adherence to COSHH regulations. Personnel must wear appropriate PPE, including gloves and eye protection, when handling chemicals. All containers must be clearly labelled and stored in accordance with the manufacturer’s instructions.

Waste materials, including used cleaning cloths and empty chemical containers, must be disposed of in designated waste bins. These bins should be clearly marked and located in accessible areas to facilitate proper waste segregation and disposal.

In the event of a spill, immediate action must be taken to contain and clean the area using appropriate spill kits. Personnel must report any incidents to the site manager without delay.

PPE

All personnel involved in the cleaning and polishing tasks must adhere to the following Personal Protective Equipment (PPE) requirements to ensure safety and compliance with health and safety regulations:

• Safety Footwear: All operatives must wear steel-toe capped boots with slip-resistant soles to prevent injuries from falling objects and slips on wet surfaces, particularly when accessing the roof and during window cleaning.

• High-Visibility Clothing: High-visibility vests or jackets are mandatory to ensure operatives are easily seen, especially when working at height or near vehicular access points.

• Gloves: Chemical-resistant gloves must be worn when handling cleaning agents, particularly during kitchen and washroom cleaning, to protect against skin irritation and chemical burns.

• Eye Protection: Safety goggles are required when using the water-fed pole system for window cleaning and during any task involving the use of cleaning chemicals to prevent splashes from entering the eyes.

• Hard Hats: When accessing the roof or working in areas where there is a risk of head injury from falling objects, hard hats must be worn at all times.

• Respiratory Protection: Dust masks or respirators should be used during vacuuming and chewing gum removal to protect against inhalation of dust and fumes.

• Hearing Protection: If any equipment used generates noise levels above 85 dB, appropriate hearing protection must be worn to prevent hearing damage.

All PPE must be inspected prior to use to ensure it is in good condition and fit for purpose. Any damaged or defective PPE must be reported immediately and replaced before commencing work. Compliance with these PPE requirements will be monitored throughout the project to ensure the safety of all operatives.

Emergency procedures

In the event of an emergency during cleaning and polishing activities, all personnel must immediately cease operations and follow the established emergency protocols. All workers must be familiar with the location of emergency exits and assembly points prior to commencing work.

Communication is critical; therefore, each team member must have access to a mobile phone or radio to report emergencies promptly. In the case of an accident or injury, the first aider on site should be contacted immediately to provide assistance.

For incidents involving hazardous substances, such as cleaning chemicals, evacuate the area immediately and ensure that no one re-enters until it is deemed safe by a competent person. Spill kits must be readily available to manage any accidental releases of cleaning agents.

In the event of a fire, activate the nearest fire alarm and evacuate the building using the designated routes. Do not use lifts during evacuation. Once at the assembly point, conduct a roll call to ensure all personnel are accounted for.

For emergencies occurring at height, such as on roofs or when using water-fed pole systems, ensure that all access equipment is safely secured before evacuation. Do not attempt to descend rapidly, as this may increase the risk of injury.

Regular drills should be conducted to ensure all personnel are familiar with these procedures and can respond effectively in an emergency situation.

Safety of public and occupiers

The safety of the public and occupiers during cleaning and polishing activities is paramount. Access to work areas will be restricted to authorised personnel only, with clear signage and barriers in place to prevent unauthorised entry. Warning signs will be prominently displayed to inform the public and occupiers of ongoing cleaning operations.

Work areas will be kept tidy and free from obstructions to minimise trip hazards. All equipment, such as the water-fed pole system, will be securely stored when not in use to prevent accidental contact or misuse by unauthorised individuals.

During roof and window cleaning, safety measures will be implemented to prevent any debris or cleaning materials from falling onto public or occupied areas below. This includes the use of safety nets or catch platforms where necessary.

For internal cleaning tasks, such as in the kitchen and washroom areas, appropriate barriers or cordons will be used to segregate work zones from public access. Wet floor signs will be placed immediately after mopping or polishing to alert occupiers to potential slip hazards.

All cleaning chemicals will be handled in accordance with COSHH regulations, ensuring that they are stored safely and used in a manner that prevents exposure to the public and occupiers. Ventilation will be maintained during the use of any substances that may emit fumes.

In the event of an emergency, such as a spill or equipment malfunction, procedures will be in place for immediate containment and rectification to ensure the continued safety of the public and occupiers. Staff will be trained to respond swiftly and effectively to any such incidents.

Asbestos

All personnel involved in the cleaning and polishing tasks must be vigilant for any materials suspected to contain asbestos, particularly when accessing the roof, cleaning gutters, or working in older kitchen and washroom areas. Prior to commencement, a thorough inspection of the site must be conducted by a competent person to identify any potential asbestos-containing materials (ACMs).

If ACMs are identified or suspected, work must cease immediately. The area should be cordoned off, and a licenced asbestos contractor must be engaged to assess and manage the situation. Under no circumstances should cleaning personnel attempt to clean or disturb any suspected ACMs.

During the cleaning of surfaces, windows, and appliances, care must be taken to avoid disturbing any materials that may contain asbestos. Wet cleaning methods should be employed where possible to minimise dust generation. Personnel must be trained to recognise ACMs and understand the importance of not disturbing them.

For tasks involving vacuuming, only HEPA-filtered vacuum cleaners should be used to prevent the spread of asbestos fibres. All equipment used in areas where asbestos is present or suspected must be thoroughly cleaned and decontaminated after use.

Regular monitoring of the work area should be conducted to ensure no disturbance of ACMs occurs during cleaning activities. Any changes in site conditions or discovery of new materials should be reported immediately to the site supervisor for further assessment.

Monitoring

The monitoring of cleaning and polishing activities shall be conducted through regular inspections and audits to ensure compliance with health and safety standards. Site supervisors will be responsible for conducting daily checks to verify that all cleaning tasks, including roof, window, guttering, kitchen, and washroom cleaning, are performed safely and effectively.

Key performance indicators will be established to assess the quality of cleaning and polishing, focusing on areas such as the effectiveness of the water-fed pole system for window cleaning and the thoroughness of chewing gum removal. Any deviations from expected standards will be documented and addressed promptly.

Feedback mechanisms will be implemented, allowing operatives to report any issues or hazards encountered during cleaning tasks. This feedback will be reviewed weekly by the project manager to identify trends and implement corrective actions where necessary.

Regular toolbox talks will be conducted to reinforce safe working practises and address any emerging risks associated with cleaning and polishing activities. These talks will also serve as an opportunity to discuss any incidents or near misses, ensuring continuous improvement in safety performance.

All monitoring activities will be recorded in a site logbook, which will be reviewed monthly to ensure ongoing compliance and to facilitate any necessary adjustments to procedures or training requirements.

Waste management

All waste generated during the cleaning and polishing activities shall be managed in accordance with the following procedures:

1. Segregation of Waste: Waste materials shall be segregated at the point of origin. Separate containers shall be provided for general waste, recyclable materials, and hazardous waste. Particular attention must be given to the disposal of cleaning cloths and materials contaminated with cleaning agents.

2. Collection and Storage: Waste shall be collected regularly to prevent accumulation. Designated storage areas for waste containers shall be established on-site, ensuring they are clearly labelled and easily accessible. Containers must be kept closed when not in use to prevent contamination and odours.

3. Hazardous Waste Handling: Any waste classified as hazardous, such as certain cleaning chemicals, must be handled in accordance with the Control of Substances Hazardous to Health (COSHH) regulations. Personnel must wear appropriate personal protective equipment (PPE) when handling hazardous waste.

4. Disposal of Cleaning Agents: Residual cleaning agents must not be disposed of via drainage systems. Instead, they should be collected in suitable containers and disposed of by a licenced waste contractor.

5. Documentation: A waste transfer note or consignment note must accompany each load of waste removed from the site. This documentation shall be retained for audit purposes and to ensure compliance with the Duty of Care requirements.

6. Chewing Gum Removal: Waste generated from chewing gum removal shall be collected separately and disposed of in accordance with local authority guidelines.

7. Regular Audits: Regular audits of waste management practises shall be conducted to ensure compliance with these procedures and identify opportunities for improvement.

By adhering to these procedures, the project aims to minimise environmental impact and ensure compliance with relevant waste management legislation.

Environmental considerations

All cleaning and polishing activities shall be conducted with due regard to environmental protection. The following procedures are to be strictly adhered to:

• Use of Environmentally Friendly Products: Only cleaning agents and polishes that are environmentally friendly and biodegradable shall be utilised. This minimises the impact on local ecosystems and reduces the risk of harmful chemical runoff.

• Wastewater Management: During the cleaning of roofs, windows, and guttering, care must be taken to ensure that wastewater is collected and disposed of in accordance with local regulations. Under no circumstances should wastewater be allowed to enter storm drains or natural watercourses.

• Chewing Gum Removal: The method employed for chewing gum removal shall be non-toxic and environmentally safe. Any residues must be collected and disposed of as per waste management protocols.

• Waste Segregation and Disposal: All waste generated from cleaning activities, including packaging from cleaning products and any debris collected from gutters, must be segregated into recyclable and non-recyclable materials. Proper disposal methods must be followed to ensure compliance with environmental legislation.

• Noise Control: Equipment used for vacuuming and other cleaning tasks should be maintained in good working order to minimise noise pollution. Operations should be scheduled to avoid disturbance to nearby residents and wildlife.

• Energy Efficiency: Where possible, energy-efficient equipment should be used to reduce the carbon footprint of the cleaning operations. This includes the use of low-energy vacuum cleaners and water-fed pole systems.

• Spill Prevention: Measures must be in place to prevent spills of cleaning agents or polishes. Spill kits should be readily available, and personnel must be trained in their use to ensure prompt response in the event of a spill.

By adhering to these procedures, the project will minimise its environmental impact while maintaining high standards of cleanliness and safety.

Near neighbours and nuisance

The cleaning and polishing activities will be conducted with due consideration to minimise disruption to near neighbours. Noise levels will be kept to a minimum by using equipment that is regularly maintained and serviced to prevent excessive noise emissions. Work will be scheduled during standard working hours to avoid disturbance during early mornings or late evenings.

Communication with neighbours will be established prior to commencement of the project, informing them of the nature and duration of the cleaning activities. Contact details for the site manager will be provided to address any concerns promptly.

Dust and debris from cleaning operations, particularly from roof and gutter cleaning, will be controlled by using appropriate dust suppression methods and ensuring that all waste is collected and disposed of responsibly. The use of water-fed pole systems for window cleaning will help in reducing airborne particles.

Visual impact will be minimised by ensuring that all equipment and materials are stored neatly and that the site is kept tidy at all times. Temporary barriers or signage will be used where necessary to delineate work areas and ensure public safety.

Odours from cleaning agents, especially in kitchen and washroom areas, will be managed by selecting low-odour products where possible and ensuring adequate ventilation during use.

Occupational health

The project will implement specific procedures to address occupational health risks associated with cleaning and polishing tasks.

Manual Handling: Personnel must be trained in proper manual handling techniques to prevent musculoskeletal injuries, particularly when lifting or moving cleaning equipment and materials. Use of trolleys or other mechanical aids is encouraged to minimise strain.

Chemical Exposure: All cleaning agents and polishes will be assessed for potential health risks. Safety Data Sheets (SDS) must be reviewed, and appropriate control measures, such as ventilation and use of personal protective equipment (PPE), will be enforced. Personnel must wear gloves and masks when handling chemicals to prevent skin contact and inhalation of fumes.

Slips, Trips, and Falls: To mitigate the risk of slips, trips, and falls, wet floor signs must be prominently displayed during and after cleaning operations. Personnel should ensure that all cleaning equipment and materials are stored safely and do not obstruct walkways.

Noise Exposure: When using powered cleaning equipment, such as vacuum cleaners, personnel should be aware of noise levels. Hearing protection may be required if noise levels exceed safe thresholds.

Work at Height: For tasks involving roof access or window cleaning using a water-fed pole system, personnel must adhere to safe work at height practises. This includes the use of appropriate fall protection equipment and ensuring that all access equipment is inspected prior to use.

Fatigue Management: Personnel should take regular breaks to prevent fatigue, especially during prolonged cleaning tasks. Adequate hydration and rest periods are essential to maintain alertness and reduce the risk of accidents.

Hygiene Practises: Personnel must adhere to strict hygiene practises, particularly when cleaning kitchen areas and washrooms. Handwashing facilities should be readily available, and personnel must wash hands thoroughly after completing tasks involving potential exposure to contaminants.

These procedures are designed to safeguard the health of all personnel involved in the cleaning and polishing activities on this project.

Amendments and authorisation

All amendments to the method statement for cleaning and polishing tasks must be documented and authorised prior to implementation. Any proposed changes should be communicated to the site manager in writing, detailing the nature of the amendment and the rationale behind it.

Authorisation: The site manager will review the proposed amendment to ensure it aligns with health and safety regulations and does not compromise the safety of personnel or the integrity of the cleaning process. Once reviewed, the site manager will either approve or reject the amendment. Approval will be indicated by a signature and date on the amendment document.

Communication: Upon authorisation, all relevant personnel must be informed of the changes. This includes conducting a briefing session to ensure that all operatives understand the new procedures and any additional safety measures required.

Documentation: The amended method statement must be updated in all copies held on site, ensuring that only the latest version is in use. A record of all amendments, including dates and authorisations, should be maintained in the project file for future reference.

Review: Regular reviews of the method statement should be conducted to identify any further necessary amendments, particularly following incidents or near misses related to cleaning and polishing activities.

Activities

Inspection and access onto roof

• Conduct a thorough risk assessment to identify potential hazards associated with roof access.
• Ensure all personnel involved are briefed on the task and understand the safety procedures.
• Verify that all necessary personal protective equipment (PPE), such as hard hats, safety harnesses, and non-slip footwear, is available and in good condition.
• Inspect ladders or scaffolding to confirm they are in safe working order and properly secured.
• Establish a clear access route to the roof, free from obstructions and hazards.
• Set up appropriate signage and barriers to prevent unauthorised access to the work area.
• Confirm weather conditions are suitable for safe roof access, avoiding high winds or rain.
• Ensure a competent person is present to supervise the task and provide assistance if required.
• Review emergency procedures, including fall rescue plans, with all personnel involved.
• Conduct a visual inspection of the roof from ground level to identify any potential hazards or areas of concern.
• Set up access equipment, such as ladders or scaffolding, ensuring it is stable and secure before use.
• Verify that the access equipment is positioned on a firm, level surface and is free from any obstructions.
• Ascend the access equipment cautiously, maintaining three points of contact at all times.
• Once on the roof, conduct a thorough inspection, checking for any structural damage or hazards such as loose tiles or debris.
• Communicate with team members on the ground to ensure they are aware of your position and any potential risks identified.
• If any hazards are identified, take appropriate measures to mitigate them before proceeding with further tasks.
• Descend from the roof using the same access equipment, maintaining three points of contact and ensuring a safe return to ground level.
• Remove all tools and equipment from the roof area, ensuring nothing is left behind.
• Dismantle access equipment carefully, ensuring it is stored safely and securely.
• Dispose of any waste materials in accordance with site waste management procedures.
• Remove signage and barriers once the task is complete and the area is deemed safe for normal use.

Cleaning of roof

• Conduct a thorough risk assessment to identify potential hazards associated with roof cleaning activities.
• Ensure all personnel involved in the task are briefed on the risk assessment findings and understand the safety procedures.
• Verify that all necessary personal protective equipment (PPE), such as safety harnesses and helmets, is available and in good condition.
• Inspect access equipment, such as ladders or scaffolding, to confirm they are safe and fit for purpose.
• Establish a secure perimeter around the work area to prevent unauthorised access and ensure the safety of others on site.
• Check weather conditions to ensure they are suitable for working at height, avoiding adverse conditions such as high winds or rain.
• Set up access equipment, ensuring it is stable and secure before use.
• Conduct a visual inspection of the roof to identify any potential hazards, such as loose tiles or debris.
• Clear the roof of any loose debris or obstructions that may pose a risk during cleaning.
• Select appropriate cleaning agents and equipment, ensuring they are suitable for the roof material.
• Begin cleaning from the highest point of the roof, working systematically downwards to prevent slipping on wet surfaces.
• Use a soft-bristled brush or low-pressure washer to clean the roof surface, avoiding damage to the roofing material.
• Rinse the roof thoroughly with clean water to remove any remaining cleaning agents.
• Inspect the roof for any missed areas or persistent stains, addressing them as necessary.
• Once cleaning is complete, carefully remove all equipment and materials from the roof.
• Conduct a final inspection to ensure the roof is left in a safe and clean condition.
• Dismantle access equipment and store it safely, ensuring it is left in good condition for future use.
• Dispose of any waste materials in accordance with site waste management procedures.
• Remove all barriers and signage, ensuring the area is left tidy and free from obstructions.
• Report completion of the task to the site supervisor and document any issues encountered during the process.

Cleaning of windows using a water fed pole system

• Conduct a thorough risk assessment to identify potential hazards associated with the use of a water-fed pole system.
• Ensure all operatives are trained and competent in the use of the water-fed pole system.
• Inspect the equipment for any damage or defects prior to use, ensuring it is in good working condition.
• Establish a safe working area, cordoning off the vicinity to prevent unauthorised access.
• Check weather conditions to ensure they are suitable for external window cleaning activities.
• Wear appropriate personal protective equipment, including gloves and safety footwear.
• Ensure that the water supply is securely connected and free from leaks.
• Position the water-fed pole system at a safe angle to avoid overreaching or instability.
• Secure the area below the windows to prevent unauthorised access during cleaning operations.
• Adjust the pole length to reach the windows safely without overextending or straining.
• Begin cleaning from the top of the window, allowing water to flow downwards, ensuring thorough coverage.
• Use smooth, controlled movements to clean the window surface, avoiding excessive pressure.
• Inspect the cleaned window for any remaining dirt or streaks, and re-clean if necessary.
• Once cleaning is complete, carefully retract the pole and secure it in a safe position.
• Disconnect the water supply and check for any leaks or spills that need addressing.
• Store the water-fed pole system and associated equipment in a designated storage area.
• Remove any barriers or signage used to secure the work area, ensuring it is safe for public access.
• Dispose of any waste materials in accordance with site waste management procedures.
• Conduct a final inspection of the area to ensure all equipment is accounted for and safely stored.

Cleaning of guttering

• Conduct a thorough risk assessment to identify potential hazards associated with gutter cleaning.
• Ensure all personnel involved are trained and competent in working at height and using necessary equipment.
• Inspect all access equipment, such as ladders or scaffolding, to confirm they are in good condition and suitable for the task.
• Establish a safe access route to the guttering, ensuring it is free from obstructions and hazards.
• Set up barriers or warning signs to prevent unauthorised access to the work area below.
• Verify that weather conditions are suitable for working at height, avoiding adverse conditions such as high winds or rain.
• Ensure all personal protective equipment (PPE), including gloves and safety harnesses, is available and worn by personnel.
• Confirm that all tools and cleaning materials required for the task are prepared and in good working order.
• Communicate the work plan and emergency procedures to all team members involved in the task.
• Conduct a final check to ensure all safety measures are in place before commencing the gutter cleaning task.
• Position the ladder securely on stable ground, ensuring it is at the correct angle and properly footed.
• Ascend the ladder carefully, maintaining three points of contact at all times.
• Inspect the guttering for any visible damage or blockages before beginning the cleaning process.
• Use a gutter scoop or similar tool to remove debris from the gutter, placing it into a bucket or bag for disposal.
• Flush the gutter with water using a hose to ensure all remaining dirt and small debris are cleared.
• Check downspouts for blockages and clear them using a plumber’s snake or similar tool if necessary.
• Inspect the cleaned guttering to ensure water flows freely and there are no leaks or obstructions.
• Descend the ladder carefully, maintaining three points of contact, and reposition it as needed to continue cleaning along the guttering.
• Dispose of collected debris in accordance with site waste management procedures.
• Carefully remove all tools and equipment from the work area, ensuring they are cleaned and stored properly.
• Dismantle any barriers or warning signs once the task is complete and the area is safe for access.
• Conduct a final inspection of the work area to ensure it is clean and free from hazards before leaving the site.

Cleaning of kitchen area

• Conduct a thorough risk assessment of the kitchen area to identify potential hazards such as wet floors, electrical appliances, and sharp objects.
• Ensure all cleaning staff are equipped with appropriate personal protective equipment, including gloves and non-slip footwear.
• Verify that all electrical appliances are switched off and unplugged to prevent accidental activation during cleaning.
• Remove any obstructions or clutter from the kitchen area to allow for safe and efficient cleaning.
• Display appropriate signage, such as “Wet Floor” signs, to alert others to the cleaning activity and potential hazards.
• Ensure adequate ventilation in the kitchen area to prevent the build-up of fumes from cleaning agents.
• Review the cleaning plan with all team members to ensure understanding of tasks and safety procedures.
• Remove any loose debris or waste from surfaces and dispose of it in designated bins.
• Apply suitable cleaning agents to surfaces, following the manufacturer’s instructions.
• Use non-abrasive cloths or sponges to clean surfaces, ensuring all areas are covered.
• Pay special attention to high-touch areas such as handles and switches.
• Rinse surfaces with clean water to remove any residual cleaning agents.
• Dry surfaces thoroughly with a clean, dry cloth to prevent slip hazards.
• Inspect the area to ensure all surfaces are clean and free from residue.
• Dispose of used cleaning materials in accordance with site waste management procedures.
• Store all cleaning tools and equipment in their designated storage areas.
• Remove any signage or barriers once the area is confirmed safe and dry for use.

Cleaning of kitchen appliances

• Conduct a pre-task risk assessment to identify potential hazards associated with cleaning kitchen appliances.
• Ensure all cleaning personnel are equipped with appropriate personal protective equipment, such as gloves and aprons.
• Verify that all kitchen appliances are switched off and unplugged from electrical outlets to prevent accidental activation.
• Review the manufacturer’s instructions for each appliance to understand specific cleaning requirements and precautions.
• Assemble all necessary cleaning materials and equipment, ensuring they are suitable for use on kitchen appliances.
• Clear the surrounding area of any obstructions or hazards to provide a safe working environment.
• Communicate the cleaning plan and safety procedures to all team members involved in the task.
• Remove any detachable parts from the appliances, such as trays or shelves, for separate cleaning.
• Use a suitable cleaning agent to wipe down the exterior surfaces of the appliances, avoiding excessive moisture.
• Clean the detachable parts separately using warm soapy water, then rinse and dry thoroughly.
• For interior cleaning, use a non-abrasive cleaner and a soft cloth to avoid damaging surfaces.
• Pay special attention to areas prone to grease build-up, ensuring thorough cleaning.
• Once cleaning is complete, reassemble any detachable parts and ensure they are securely fitted.
• Inspect the appliances for any remaining dirt or residue, repeating cleaning if necessary.
• Allow all surfaces to dry completely before plugging the appliances back into the electrical supply.
• Dispose of any waste materials in accordance with local regulations and company procedures.
• Clean and store all tools and equipment used during the task in their designated storage areas.
• Remove any barriers or signage used for segregation, ensuring the area is left tidy and safe for use.

Washroom cleaning

• Conduct a pre-cleaning inspection of the washroom to identify any hazards or areas requiring special attention.
• Ensure all necessary personal protective equipment (PPE), such as gloves and eye protection, is available and worn.
• Display appropriate warning signs to alert others of cleaning in progress and potential wet floors.
• Gather all required cleaning materials and equipment, ensuring they are in good working order.
• Check that all cleaning agents are suitable for use in washrooms and are correctly labelled.
• Ensure adequate ventilation within the washroom to prevent the build-up of fumes from cleaning agents.
• Confirm that all electrical appliances within the washroom are switched off and unplugged if necessary.
• Remove any waste from bins and dispose of it in accordance with site waste management procedures.
• Apply disinfectant to all surfaces, including sinks, toilets, and countertops, allowing sufficient contact time as per the manufacturer’s instructions.
• Clean mirrors and glass surfaces using a non-abrasive glass cleaner and a lint-free cloth.
• Scrub toilet bowls and urinals with a toilet brush and appropriate cleaning solution, ensuring thorough coverage.
• Wipe down all surfaces with a clean cloth, ensuring all disinfectant is removed and surfaces are dry.
• Mop the floor using a suitable floor cleaner, starting from the farthest point and working towards the exit.
• Refill soap dispensers, paper towel holders, and toilet paper as necessary.
• Conduct a final inspection to ensure cleanliness and remove signage once the washroom is ready for use.

Chewing gum removal

• Conduct a pre-work inspection to identify areas where chewing gum is present and assess any potential hazards.
• Ensure all necessary personal protective equipment (PPE), such as gloves and safety goggles, is available and worn by the operatives.
• Verify that the area is clear of any obstructions or hazards that may impede safe access to the surfaces requiring cleaning.
• Select appropriate chewing gum removal tools and products, ensuring they are suitable for the surface material.
• Review the manufacturer’s instructions for the chosen removal products to ensure correct and safe usage.
• Establish a safe working area by cordoning off the section being cleaned to prevent unauthorised access.
• Ensure adequate ventilation in the work area to mitigate any fumes from cleaning products.
• Brief all personnel involved on the task-specific risk assessment and method statement, highlighting any particular safety measures.
• Apply the gum removal product according to the manufacturer’s instructions, allowing it to penetrate the gum.
• Use a scraper or similar tool to gently lift and remove the softened gum, taking care not to damage the surface.
• Dispose of the removed gum and any waste materials in accordance with site waste management procedures.
• Clean the affected area with a suitable cleaning agent to remove any residue.
• Inspect the cleaned area to ensure all gum has been removed and the surface is undamaged.
• Remove and dispose of personal protective equipment safely, and wash hands thoroughly.
• Store all tools and equipment used in the task in their designated storage areas.
• Remove any barriers or signage used to cordon off the work area, ensuring it is safe for normal use.

Surface cleaning

• Conduct a thorough risk assessment to identify potential hazards associated with surface cleaning activities.
• Ensure all cleaning personnel are equipped with appropriate personal protective equipment, such as gloves and safety goggles.
• Verify that all cleaning products and equipment are suitable for the surfaces to be cleaned and are in good working condition.
• Clear the area of any obstructions or tripping hazards to ensure a safe working environment.
• Display appropriate signage to inform others of cleaning activities and potential wet or slippery surfaces.
• Ensure adequate ventilation in the area to prevent the accumulation of fumes from cleaning products.
• Review and communicate the method statement with all personnel involved in the task to ensure understanding of the safe working procedures.
• Select appropriate cleaning agents for the surfaces to be cleaned, ensuring compatibility and safety.
• Begin by dusting surfaces with a microfiber cloth or duster to remove loose particles.
• Apply the chosen cleaning agent to a clean cloth or directly onto the surface, following manufacturer instructions.
• Wipe the surface in a systematic manner, starting from the top and working downwards to prevent streaking.
• Pay special attention to high-touch areas, ensuring thorough cleaning and disinfection.
• Rinse or wipe away any residue left by the cleaning agent with a damp cloth, if necessary.
• Inspect the cleaned surfaces to ensure all dirt and grime have been effectively removed.
• Dispose of any waste materials, such as used cloths or cleaning wipes, in accordance with site waste management procedures.
• Store all cleaning products and equipment safely and securely after use.
• Remove any signage or barriers once the area is dry and safe for use.
• Remove personal protective equipment and wash hands thoroughly after completing the task.

Vacuuming flooring areas

• Conduct a pre-work inspection to identify any potential hazards on the flooring areas.
• Ensure the vacuum cleaner is in good working condition and has been PAT tested.
• Inspect the area to be vacuumed for any hazards or obstructions, such as loose cables or debris.
• Clear the area of any obstacles or debris that may impede the vacuuming process.
• Check for any loose or damaged flooring that may pose a trip hazard and report it if necessary.
• Ensure that all electrical cords are in good condition and positioned to prevent tripping.
• Verify that the appropriate personal protective equipment, such as non-slip footwear, is worn.
• Select the appropriate vacuum attachment for the type of flooring being cleaned.
• Plug the vacuum cleaner into a nearby power source, ensuring the cable does not pose a trip hazard.
• Begin vacuuming from the farthest corner of the room, working systematically towards the exit.
• Use slow, overlapping strokes to ensure thorough cleaning of the flooring surface.
• Pay special attention to corners and edges where dust and debris may accumulate.
• Regularly check and empty the vacuum cleaner’s dust bag or container to maintain suction efficiency.
• If necessary, adjust the vacuum settings for different flooring types to prevent damage.
• Once completed, unplug the vacuum cleaner and neatly coil the cable for storage.
• Conduct a final inspection of the area to ensure all debris has been removed and the floor is clean.

Hazardous Substances

Cleaning agents

Cleaning agents are intended for the removal of dirt, grime, and stains from various surfaces to maintain hygiene and cleanliness.

Inhalation : Low (1)

Who might be harmed: Cleaning staff | Maintenance personnel | Occupants of the building

Type of harm: Asphyxia | Respiratory damage / Asthma / COPD | Smoke Inhalation

Initial Risk: Catastrophic (5) x Probable (4) = High (20)

Controls

• Ensure adequate ventilation in the work area to disperse fumes.
• Use cleaning agents in well-ventilated spaces or outdoors when possible.
• Provide and enforce the use of appropriate respiratory protective equipment, such as masks.
• Limit the amount of cleaning agent used to the minimum necessary for the task.
• Store cleaning agents in tightly sealed containers when not in use to prevent vapour release.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Ingestion : Low (1)

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Who might be harmed: Cleaning operatives

Type of harm: Asphyxia | Illness | Death

Initial Risk: Severe (4) x Frequent (5) = High (20)

Controls

• Ensure all cleaning agents are stored in clearly labelled containers.
• Provide training on the safe handling and use of cleaning agents.
• Implement a strict no eating or drinking policy in cleaning areas.
• Use appropriate personal protective equipment, such as gloves, to prevent hand-to-mouth transfer.
• Wash hands thoroughly after handling cleaning agents and before eating.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Eye Contact : Low (1)

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Who might be harmed: Cleaning operatives

Type of harm: Eye Damage

Initial Risk: Catastrophic (5) x Probable (4) = High (20)

Controls

• Wear safety goggles to prevent cleaning agents from splashing into eyes.
• Ensure proper ventilation to reduce the concentration of airborne irritants.
• Use cleaning agents according to manufacturer instructions to minimise risk.
• Store cleaning agents securely to prevent accidental spills or splashes.
• Provide eye wash stations nearby for immediate rinsing in case of contact.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Skin Contact : Low (1)

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Who might be harmed: Cleaning operatives | Maintenance staff | Vulnerable individuals (e.g., those with skin conditions)

Type of harm: Burns | Dermatitis

Initial Risk: Severe (4) x Probable (4) = Medium (16)

Controls

• Wear appropriate protective gloves to prevent direct skin exposure to cleaning agents.
• Use long-sleeved clothing to minimise skin contact with cleaning agents.
• Apply barrier creams to exposed skin areas before handling cleaning agents.
• Ensure proper handwashing facilities are available and used after handling cleaning agents.
• Provide training on safe handling and use of cleaning agents to all personnel.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

Disinfectants

Disinfectants are intended for use in eliminating harmful microorganisms on surfaces to ensure a hygienic environment.

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Inhalation : Low (1)

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Who might be harmed: Cleaning operatives | Maintenance staff | Vulnerable individuals (e.g., those with respiratory conditions)

Type of harm: Asphyxia | Respiratory damage / Asthma / COPD | Smoke Inhalation

Initial Risk: Severe (4) x Frequent (5) = High (20)

Controls

• Ensure adequate ventilation in the work area to disperse fumes.
• Use appropriate respiratory protective equipment, such as masks or respirators, when necessary.
• Limit the amount of disinfectant used to the minimum required for effectiveness.
• Store disinfectants in tightly sealed containers to prevent vapour release.
• Train workers on the proper handling and application techniques of disinfectants.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Eye Contact : Low (1)

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Who might be harmed: Cleaning operatives | Maintenance staff

Type of harm: Eye Damage

Initial Risk: Severe (4) x Occasional (3) = Medium (12)

Controls

• Wear safety goggles or face shields to prevent disinfectant splashes.
• Ensure proper ventilation to reduce airborne particles that may contact eyes.
• Use closed or sealed containers to minimise the risk of spills.
• Follow manufacturer instructions for dilution to reduce chemical concentration.
• Provide eye wash stations nearby for immediate rinsing in case of contact.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Skin Contact : Low (1)

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Who might be harmed: Cleaning operatives | Maintenance staff | Vulnerable individuals (e.g., those with skin conditions)

Type of harm: Burns | Dermatitis

Initial Risk: Major (3) x Occasional (3) = Medium (9)

Controls

• Wear appropriate personal protective equipment, such as chemical-resistant gloves, to prevent skin exposure.
• Use long-sleeved clothing to minimise skin contact with disinfectants.
• Ensure proper training on the safe handling and application of disinfectants.
• Provide access to handwashing facilities with soap and water for immediate decontamination.
• Implement a safe work procedure for the dilution and application of disinfectants.
• Regularly inspect and maintain personal protective equipment to ensure its effectiveness.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

Solvents

Solvents are intended for use in the removal of stubborn stains and residues from surfaces during cleaning tasks.

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Inhalation : Low (1)

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Who might be harmed: Cleaning operatives | Maintenance staff | Nearby workers

Type of harm: Asphyxia | Respiratory damage / Asthma / COPD | Smoke Inhalation

Initial Risk: Major (3) x Occasional (3) = Medium (9)

Controls

• Ensure adequate ventilation in the work area to disperse solvent vapours.
• Use appropriate respiratory protective equipment, such as masks or respirators, when necessary.
• Limit the amount of solvent used to the minimum required for the task.
• Store solvents in tightly sealed containers when not in use to prevent vapour release.
• Implement a solvent spill response plan to quickly address accidental releases.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Eye Contact : Low (1)

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Who might be harmed: Cleaning operatives

Type of harm: Eye Damage

Initial Risk: Catastrophic (5) x Occasional (3) = Medium (15)

Controls

• Ensure workers wear appropriate safety goggles or face shields when handling solvents.
• Provide training on the correct use and handling of solvents to prevent splashes.
• Use solvent containers with secure lids to minimise the risk of spills.
• Implement proper ventilation systems to reduce solvent vapour concentration in the air.
• Establish emergency eyewash stations in close proximity to areas where solvents are used.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Skin Contact : Low (1)

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Who might be harmed: Cleaning operatives

Type of harm: Burns | Dermatitis

Initial Risk: Major (3) x Frequent (5) = Medium (15)

Controls

• Wear appropriate chemical-resistant gloves to prevent direct skin exposure.
• Use long-sleeved clothing to minimise skin contact with solvents.
• Apply barrier creams to exposed skin areas as an additional protective layer.
• Ensure proper ventilation to reduce solvent concentration in the air.
• Provide immediate access to washing facilities for decontamination after exposure.
• Implement training on safe handling and use of solvents to minimise risk.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

Detergents

Detergents are intended for the removal of dirt, grease, and grime from various surfaces during the cleaning process.

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Inhalation : Low (1)

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Who might be harmed: Cleaning operatives | Maintenance staff

Type of harm: Asphyxia | Respiratory damage / Asthma / COPD | Smoke Inhalation

Initial Risk: Catastrophic (5) x Probable (4) = High (20)

Controls

• Ensure adequate ventilation in the work area to disperse fumes.
• Use low-odour or fragrance-free detergents to minimise inhalation risks.
• Provide appropriate respiratory protective equipment if ventilation is insufficient.
• Limit the amount of detergent used to reduce airborne particles.
• Train workers on safe handling and usage of detergents to prevent inhalation.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Ingestion : Low (1)

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Who might be harmed: Cleaning operatives | Children on site

Type of harm: Asphyxia | Death | Illness

Initial Risk: Catastrophic (5) x Probable (4) = High (20)

Controls

• Ensure all detergent containers are clearly labelled and stored securely.
• Provide training on the safe handling and use of detergents.
• Implement a no-eating or drinking policy in areas where detergents are used.
• Use appropriate personal protective equipment, such as gloves, to prevent hand-to-mouth transfer.
• Ensure handwashing facilities are readily available and encourage regular handwashing.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Eye Contact : Low (1)

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Who might be harmed: Cleaning operatives

Type of harm: Eye Damage

Initial Risk: Catastrophic (5) x Frequent (5) = High (25)

Controls

• Ensure workers wear appropriate eye protection, such as safety goggles, when handling detergents.
• Provide training on the correct use and handling of detergents to prevent splashes.
• Implement procedures for immediate eye washing in case of accidental contact.
• Use detergent dispensers or pumps to minimise direct handling and splashing.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

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Skin Contact : Low (1)

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Who might be harmed: Cleaning operatives | Maintenance staff

Type of harm: Dermatitis

Initial Risk: Catastrophic (5) x Occasional (3) = Medium (15)

Controls

• Workers should wear appropriate protective gloves to prevent skin exposure to detergents.
• Provide training on the correct handling and use of detergents to minimise skin contact.
• Ensure availability of handwashing facilities with mild soap and water for immediate cleansing.
• Use long-handled tools or equipment to reduce direct contact with detergents.
• Implement a system for prompt reporting and treatment of any skin irritation or allergic reactions.

Residual Risk: Minor (1) x Improbable (1) = Low (1)

Induction Record

Company name:		Project title:
Location:		Contract No:

Subject:	Method Statement : Cleaning and Polishing	Tutor:
Date:		Signature:

This document has been provided as a template. By completing the section above, you take full responsibility for the use of this document.

Name	Comments	Signature	Date